Legal

Complaints & Content Removal

All complaints resolved within 5 business days · Illegal content removed immediately

Our commitment: All complaints are reviewed within 5 business days. Illegal content and content suspected to involve minors is removed immediately, and we reserve the right to refer the matter to the appropriate authorities where we deem it necessary or where we are legally required to do so. Every complaint receives a written response.

How to Submit a Complaint or Removal Request

You can submit a complaint or content removal request through any of the following methods:

You do not need an account or to make a payment to submit a complaint. All complaints are treated confidentially.

Types of Complaints We Handle

Our Process

Step 1 — Acknowledgement: We acknowledge all complaints within 24 hours by email.

Step 2 — Investigation: Our moderation team investigates the complaint. For content involving suspected minors or illegal material, investigation begins immediately and the content is suspended pending review.

Step 3 — Action: We take action within 5 business days. Possible actions include: removing the content, suspending the account, referring the matter to the relevant authorities where appropriate or legally required, or — if the complaint is not upheld — explaining why no action was taken.

Step 4 — Response: We send a written response to the complainant explaining what action was taken and why.

Illegal content: Removed immediately upon identification. Where legally required or where we consider it appropriate, we may refer the matter to Segpay and to the relevant law enforcement or regulatory authorities.

Appeal Process for Depicted Individuals

If you are a person depicted in content on Escort Empire and you believe that content was published without your consent, you have the right to request its removal. To do so:

  1. Submit a removal request using the form below or by emailing support@escortempire.eu
  2. Include: the URL of the content, your name or professional name, and a brief description of why consent was not given or has been withdrawn
  3. We will contact the account holder to verify consent was obtained
  4. If consent cannot be established, the content is removed immediately
  5. If we disagree that consent is void, we will refer the matter to a neutral body at our expense, as required by card brand rules

Submit a Complaint

Complaint received. Reference: . We will acknowledge within 24 hours and respond fully within 5 business days.

Additional Reporting Resources

If you believe content depicts a minor or constitutes child sexual abuse material (CSAM), please also report directly to: